Davis Repair
BE WARE! We had Davis repair my sons car early this year. A critical bolt was left loose and the rear wheel bearing assembly came loose causing a few thousand dollars damage. They offered no compensation for this HUGE mistake and lack of quality control on the part of the mechanic UPDATE!!! Davis Auto Repair DID NOT offer any such refund for the failed rear wheel bearing assembly(critical bolt left loose!) that was improperly installed- “Mile high” Honda dealership in Aurora had to replace this unit, along with many broken parts as the result of the failure. Had a reasonable refund been offered I may have accepted it, but the manager said, and I quote.. “since you wont bring the care back it looks like we won’t be able to resolve it” NO REFUND, NO COMPENSATION, NO APOLOGY! ….. the failure cause MUCH DAMAGE… and certainly we lost faith in the quality of the work- would you bring your car back that the brakes failed and your kid almost was in an accident??
Jason, we want to express our most sincere apologies for the inconvenience and frustration that this situation has caused both you and your son. As a company committed to providing top-notch quality control on all repairs, we fully acknowledge and understand the gravity of the situation. We want to clarify that we did make attempts to resolve the issue with you by offering to tow the vehicle to our shop for inspection and to determine the cause of the problem. However, we were not given the opportunity to do so, which makes it difficult for us to confirm what happened. To make things right, we did offer a refund on the repair cost as an effort to rectify the situation, which you did not accept. We remain committed to providing exceptional service to all of our customers and wish you the very best moving forward.
- Davis Repair