Hannah is very knowledgeable and is able (and willing) to walk you through your needs (and things you don't need) in a very thorough, patient way. They are able to quote you an estimate before you take your car in to be serviced and once they get into the job, if it's clear that your car doesn't need something as previously discussed, Davis will call you and explain the scenario, prior to continuing the job. Plus, they will take you to work/home, once you've left the car for service, even the owner himself! I am very pleased and impresssed by Davis Repair. As a person who has always taken her car to the dealer (for over 23 years) that says a lot!